All frosting and starch sheet toppers are printed and shipped via USPS. If your order is placed by 3pm EST Monday through Friday or by 2pm EST Saturday, it will be shipped that same day. (Fondant orders will be shipped the following shipment day). Orders placed on Sunday will be shipped on Monday. We do ship via the US Postal Service so no orders are shipped on US Federal holidays as all Post Offices are closed.
Fondant and rice paper designs require 24-48 hours before being shipped.
Expedited shipping is available. USPS Priority mail is 2-day delivery to most locations although it is NOT a guaranteed service. USPS Priority Express mail is 1 or 2 day delivery to most locations and is a guaranteed service. Whether it is 1 or 2 days depends on your zip code in relation to mine. Please send me a chat, email or call me for the specific transit time.
Please get a confirmation of shipping estimate from me if your deadline is within the next 8-9 days.
International shipping is also available. Packages to Australia, New Zealand and Canada take 11-15 days on average depending on the custom's inspector. Packages to Europe typically take 10-14 days on average. All international packages are marked as merchandise, non-negotiable.
Returns / Refunds
Here's what might go wrong...
- Your order doesn't arrive when you believe it should. Call me. (844) 460-4600 Every order is shipped with a tracking number but that doesn't guarantee it will arrive or arrive on time. I know you need your order in plenty of time before the party so be sure to call me (844) 460-4600 as soon as you start wondering where your order is. I do not guarantee the USPS services that they don't guarantee themselves but I am not unreasonable in most cases.
- What you receive it not what you are expecting. Two sets of eyes look at every topper to ensure the design, image, message, color and quality are correct. Please keep in mind that color variations should be expected because colors can vary greatly on different monitors - however if the color seems seriously off then something is wrong! Perhaps you had us create a personalized item for you and it isn't correct - please remember to err is human but I'll do everything I can to make it right should I screw up! So if something is not right, pick up that phone and call me (844) 460-4600 as soon as possible!
- The edible cake decor bent or tore while trying to apply it. I try to tell everyone how important it is to LOOSEN the edible toppers from the backing paper over the edge of a counter or table - UNTIL LOOSE!! Instructions include enough troubleshooting tips to get you out of every possible trouble - UNLESS you did not adequately loosen the topper from the backing sheet. Because of that I will not refund if separation or breakage due to a lack of separation is an issue. Should this start to happen to you, take pictures (if possible) and call me (844) 460-4600 immediately! Remember that edible decor is delicate and should be handled with care to avoid breakage or damage.
If your return/refund question has not been addressed then please contact me either via message, email or phone.
Copyright / Trademark Notice
I sell edible party decor product and graphic editing services. I do not sell images, logos, designs, etc. Any and all images used in the making of your customized edible decor is not being sold to you and all rights to such images remain the property of the rightful owner. My products can not be re-sold. Any and all images used to suggest edible party decor are for suggestion purposes only and will not be sold without being customization.
Any and all information obtained on this website is used for the creation and delivery of your order. I do not have access to any payment information. Phone numbers are required if I have a question about your order and you do not respond rapidly to my emailed question. Shipping services may also request your phone number in the event of delivery trouble. Your information will remain private and will not be sold or shared.